QAD Extended Solution Services (ESS)
Maintain the quality of your software modifications while mitigating risks. Customers hold you accountable for reliable service, whether standard or custom solutions support their deliveries. You need to protect your business with extended coverage for customizations.
Key Benefits of QAD ESS
Control Costs
Improve annual cost certainty of custom solution maintenance and support.
Boost Efficiency
Decrease productivity loss and free your IT resources from being a customerization lifeline.
Improve Customer Service
Increase the predictability of fix delivery and ensure that customer expectations are consistently met.
Key Capabilities to Uncover the Best Value
Your organization gains a simple method of getting help through a unified QAD Support experience.
Leverage known timelines for assistance and technical resolutions.
Ensure transparent costs to keep IT within budget and help the business quantify standard alternatives to future customizations.
Utilize high efficiency troubleshooting coverage by resources who know the core system better than anyone.
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