Manufacturers evaluating supplier relationship management software want more than feature lists or roadmap slides. They want proof. Hearing directly from customers shows what value looks like after go-live, including improved transparency, greater efficiency, and faster time to value in real procurement environments.
The following customer success stories and testimonials highlight how manufacturers across automotive, electronics, and industrial sectors are using QAD Supplier Relationship Management (QAD SRM) as their supplier relationship management software to modernize procurement operations and strengthen supplier collaboration.
Watch the full QAD SRM customer testimonials video:
Hanon Systems: An Automotive Supplier Driving Transparency Through QAD SRM
Hanon Systems is a global automotive supplier supporting major OEMs with complex, cost-sensitive components, making transparency and standardization critical across procurement and sourcing activities.
Before implementing QAD SRM, Hanon Systems relied on legacy technology that made supplier collaboration difficult to manage at scale. Daniel Turek, Cost Engineer at Hanon Systems, explained that “before we were implementing QAD SRM, we were using old and sometimes outdated software,” which contributed to broader challenges. As he described it, “we had lack of transparency and no standardized process.”
By adopting QAD SRM as its supplier relationship management software, Hanon Systems moved to a more structured and centralized approach to supplier data. Turek noted that “after using QAD SRM or after the implementation, now we have a centralized data storage,” helping bring consistency to daily procurement activities. With this foundation in place, “we have improved processes,” he said, adding that the team now has “a clearer understanding of the cost breakdown.”
Muhr & Bender (Mubea): Supporting Complex Automotive Sourcing at Scale
Muhr & Bender, also known as Mubea, is a global automotive manufacturer with highly complex sourcing requirements, where detailed RFQs and cost comparisons are a core part of daily procurement work.
To support this environment, flexibility and efficiency were essential. Marie Bendova, Teamleader for Purchasing Processes and Tools at Muhr & Bender, explained that “QAD SRM helps us to manage procurement complexity,” noting that “it’s basically possible to set up anything according to our needs.”
Before QAD SRM, sourcing comparisons required significant manual effort. Bendova described the challenge directly: “We have quite complex sourcing sheets or RFQ sheets. Good luck comparing that in Excel sheets.” With QAD SRM in place as their supplier relationship management software, those comparisons became dramatically simpler. “QAD helps us a lot because you can do the comparison in one click basically,” she said. “It really saves us a lot of time.”
Phoenix Contact: An Electronics Manufacturer Accelerating Time to Value in the Cloud
Phoenix Contact is a global electronics manufacturer operating in a fast-moving, highly technical environment where visibility and speed are essential to effective supplier collaboration.
For Phoenix Contact, transparency and ease of use were key drivers in moving QAD SRM to the cloud. Nicole Bergs, Product Owner at Phoenix Contact, explained that “the biggest opportunity for us is to have this kind of transparency inside the system.”
After transitioning from an on-premise environment to the cloud, day-to-day work became easier. “So it’s pretty much easier to work inside the cloud,” Bergs said. “That’s just what matters.” Time to value was also immediate. “From the start of having the purchase order to go, it was really up to ten days.”
Ongoing improvements required minimal internal effort, reinforcing the value of cloud-based supplier relationship management software. As Bergs described it, “all the improvements are going automatically into the system and without any effort for the people.”
Heroal: An Industrial Manufacturer Focused on Efficiency and Access
Heroal is an industrial manufacturer where procurement teams require reliable access to information and efficient processes across suppliers and internal stakeholders.
For Heroal, having a single system to support procurement activities was essential. Mirko Münstermann, Head of Purchasing at Heroal, explained that “for us, it was very important to have transparency and efficiency,” and equally important was “to really have one system where we have all the information available.”
QAD SRM proved to be the right fit. “QAD was a perfect fit,” Münstermann said. By moving to the cloud, Heroal gained both performance and flexibility. “We moved to the cloud, to have the full performance,” he explained, adding that “it’s very convenient because you can access from everywhere.” For Heroal, QAD SRM functions as supplier relationship management software that supports both efficiency and accessibility.
AVL: Scaling Supplier Collaboration for a Global Automotive Technology Leader
AVL is a global automotive technology company supporting complex engineering and manufacturing environments, where supplier collaboration must scale across a large user base.
For AVL, reaching a cloud milestone with QAD SRM marked an important step in its procurement journey. Daniel Windisch, Specialist Purchasing Tools and Processes at AVL, reflected on the transition, saying “the cloud system is a great system,” and adding, “we are really happy that we reached that milestone.”
Cloud delivery also positioned AVL for continuous improvement. “From now on getting new updates and new benefits,” Windisch said. Despite the scale of the rollout, the transition went smoothly. “It was really a smooth go live,” he explained. “With that many users it was really really great.” For AVL, QAD SRM provides supplier relationship management software that scales with the organization.
What Manufacturers Are Achieving with Supplier Relationship Management Software
Across these customer success stories, manufacturers describe how supplier relationship management software supports procurement teams in practical, day-to-day ways, including:
- Greater transparency through centralized supplier data and system visibility
- Reduced manual effort when managing complex RFQs and sourcing comparisons
- Faster time to value through cloud-based deployment
- Easier access to procurement information across teams and locations
- Improved efficiency by replacing fragmented, manual processes with a single system
These outcomes reflect the real experiences shared by customers using QAD SRM as their supplier relationship management software.
Supplier Relationship Management Software in Action
Taken together, these customer success stories provide real proof of how manufacturers are using supplier relationship management software to centralize supplier data, reduce manual effort, improve transparency, and accelerate time to value. Through QAD SRM, procurement teams gain a scalable, cloud-based foundation that supports collaboration across suppliers, regions, and business units.
