QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Using Pending Calls > Overview of Pending Calls > Using Preconfigured Frames
  
Using Preconfigured Frames
When a user creates a call in Call Maintenance, certain frames display based on conditions defined in the program’s business logic. When you design a pending call system, you must explicitly define each frame, the fields that display on it, and the frame sequence based on your own business logic.
However, a subset of predefined frames can be used in Pending Call Maintenance. These are similar to frames that display in Call Maintenance. You invoke these frames by specifying the name of the program that displays them.
The display of these frames in Call Maintenance is typically conditional. You can make the display of these preconfigured frames conditional in Pending Call Maintenance based on the value of a logical field, or have them always display.
Preconfigured Frames lists the programs you use to display preconfigured frames and describes what each frame lets you do. The Condition column indicates a logical variable you can place on a frame to conditionally invoke these programs.
See Define Conditions within a Condition Set.
Note: All of these features are implemented in the DEMO profile provided with the system. You can review the setup of the DEMO profile to see how the conditions are defined and the programs specified. See Load System Data.

Preconfigured Frames
 
Program
Frame Displayed
Condition
Description
fsclsfdr.p
Classification Codes
l-header-clsf_filter
l-detail-clsf_filter
Displays the classification lookup for selecting a classification code for filtering installed base items. When a code is selected, any fields that display ISB records—such as item, lot/serial number, or reference—are filtered using the code. See Classifying ISB Records for details.
fseusel.p
End User Selection
l-search-enduser
Displays a frame that lets you search for an end user based on end user number, sort name, postal code, and telephone number. See Pending Call Maintenance Example, End User Selection.
You can also create an end user from this frame by leaving End User blank. If you respond Yes when prompted to create the end user, the same frames that display in Call Maintenance display in Pending Call Maintenance to let you specify end user address information and the customer associated with the new end user. See End User Creation Frame.
fspcsr1.p
Installed Base Items
l-search-isb
You can add this program to follow a field that prompts for the serial number of the item requiring service. The call-entry clerk can verify that the item exists in the end user’s installed base, if needed. See Pending Call Maintenance Example, Installed Base Items.
fspcsr2.p
Coverage for Item
l-search-coverage
Displays multiple sources of coverage for an item and lets you select the one you want to use for this call. Multiple sources of coverage exist, for example, when an item is under warranty and on a contract at the same time.
When this frame is not displayed and multiple sources of coverage exist, the system selects the most specific coverage, starting with a warranty; a contract for the item, lot/serial, and reference number; or a blanket contract.
fscpcsr3.p
Open Calls for End User
Call Line Items for End User
l-search-call
l-search-call-item
Displays existing calls or call line-item detail for the end user specified. The user can then choose an existing call to update and go directly into Call Maintenance, depending on how the profile is defined. See Pending Call Maintenance Example, Open Calls for End User.
fscamtm.p
Call Maintenance
l-call-exists
Use this to go directly to Call Maintenance when other calls exist for the end user.
fscammt.p
Call Comments
l-header-comments
l-call-info-comments
l-item-comments
Displays the standard transaction comments frames for entering comments and indicating where they should print. Comments are associated with the call header or line depending on where this program is executed. See Pending Call Maintenance Example, Comments.
fscarmtx.p
Coverage Information and Coverage Limits
l-coverage
Displays coverage information and limit details for an item, if applicable. This is the same frame that displays in Call Maintenance and Call Activity Recording when Coverage is Yes. See Pending Call Maintenance Example, Coverage Information.
fspcup2.p
Call Validation
 
Lets you validate a pending call from Pending Call Maintenance and optionally transfer it to a call. See Pending Call Maintenance Example, Call Validation Frame.
Otherwise, you can use a batch utility.