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Q1027044--Invalid Bill-to address(2939)-update cancelled

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Harkesh Nagpal, modified 3 Years ago.

Q1027044--Invalid Bill-to address(2939)-update cancelled

Post Date: 7/10/13 (Silver, 43 Posts) Recent Posts

HI All,

There is an issue in CRM  6.4 Build 2--QAD eB2.1 sp4, while editing a specific profile.

when trying to edit below profile and save date, system gives an Error message "Invalid Bill-to address(2939)".

Unable to edit this profile, below is the error screen-shot

Please suggest. 

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Harkesh Nagpal, modified 12 Years ago.

Re: Q1027044--Invalid Bill-to address(2939)-update cancelled

Post Date: 7/14/13 (Silver, 43 Posts) Recent Posts
Hello All,

Any input in this regard is highly appreciated.

With Regards,
Harkesh
Sasikala Anand, modified 12 Years ago.

Re: Q1027044--Invalid Bill-to address(2939)-update cancelled

Hi Harkesh

Can you confirm Bill-to detail specified under 'Further Details' tab is valid cust_no with CRM Profile available or not?
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Harkesh Nagpal, modified 12 Years ago.

Re: Q1027044--Invalid Bill-to address(2939)-update cancelled

Post Date: 7/14/13 (Silver, 43 Posts) Recent Posts
Hi Sasikala,

Customer has shared following information

" This address is only in CRM (not yet transfered to QAD). But I check tab "Further details" and try change value in field "Bill To" and after change this value error message no more occurs.

BUT - is not possible enter value into this field. When You find any profile and click to OK button, this field is still empty.

Can You look, why is not possible enter value from list in this field? "

Please suggest.
Sasikala Anand, modified 12 Years ago.

Re: Q1027044--Invalid Bill-to address(2939)-update cancelled

Hi Harkesh

It looks like you have selected profile which is not yet transferred to ERP where cust_no is blank

The Bill-to field accepts profile with valid cust_no where you can select Profile which is transfered to ERP or Customer transferred from ERP to CRM.

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