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Customer Payment Void

Carol Buechner, modified 3 Years ago.

Customer Payment Void

Post Date: 10/22/19 (Bronze, 10 Posts) Recent Posts

I was wondering if there is a way in QAD EE2016 that we can void a customer payment?  The scenario is that a customer sent us a payment in CAD - rather than USD, and our AR person didn't notice it until she went to deposit the checks (she always applies cash first then does the bank deposit).

We now need to get a new check from our customer, but we will probably not get it before month-end, so I was wondering if there was a way that we could cancel that payment she already applied against the customer invoice.

 

Thanks!

Carol

 

 

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Shivakumar Patil, modified 6 Years ago.

Re: Customer Payment Void

Post Date: 10/22/19 (Bronze, 24 Posts) Recent Posts

Hi Carol,

If you have already created the banking entry and applied the payment against the customer invoice, you could reverse the payment and reopen the invoice using Open Item Adjustment menu.

This menu should be used carefully. Once you adjust the amount in OIA then banking entry would be reversed and customer invoice would be back to OPEN status. you can then apply the payment correctly.

 

Regards,

Shivakumar Patil

Ian Hornabrook, modified 6 Years ago.

Re: Customer Payment Void

HI Carol,

 

Shivakumar is correct in that Open Item Adjustment is really your only option in the 2016 EE release. The good news is that from the 2018 EE release, even when a customer payment is at "Paid" status, you can use Customer Payment Modify to reset it to "Initial" status, which removes the links to the invoices, reverses the associated postings, and allows the payment to be corrected and linked to the right invoices, or the payment to be deleted.

Regards,

Ian

Carol Buechner, modified 6 Years ago.

Re: Customer Payment Void

Post Date: 10/24/19 (Bronze, 10 Posts) Recent Posts

Is there a special type of code that I have to set up for this?   Are there instructions anywhere online on how to set up the proper codes, etc so that this works properly?

 

Thanks!

Carol

 

 

 

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